PRIVACY POLICY

Last Updated: [Date]

1. INTRODUCTION

Aixpress (“we,” “us,” “our,” or the “Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.aixpress.world (the “Site”) and use our AI-powered content creation tools and services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE OR USE OUR SERVICES.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

Account Information

Name and username
Email address
Password (encrypted)
Billing address
Company name (for business accounts)

Payment Information

Credit/debit card details (processed by third-party payment processors)
Billing address
Transaction history
Invoice information

Communications

Support tickets and inquiries
Email communications
Feedback and reviews

User-Generated Content

Files uploaded for processing
AI-generated outputs
Custom tool specifications
Project requirements for custom development

2.2 Information Collected Automatically

Device and Usage Information

IP address
Browser type and version
Operating system
Device identifiers
Screen resolution
Time zone settings
Language preferences

Analytics Data

Pages visited
Time spent on pages
Click patterns
Download history
Tool usage statistics
Error logs and crash reports

Cookies and Tracking Technologies

Session cookies
Preference cookies
Security cookies
Analytics cookies
Third-party cookies (with consent)

2.3 Information from Third Parties

Payment Processors

Transaction confirmations
Payment status
Fraud prevention data

Authentication Providers

Basic profile information (if using OAuth)
Email verification status

3. HOW WE USE YOUR INFORMATION

3.1 Primary Uses

We use your information to:

Provide, operate, and maintain our Services
Process transactions and send transaction notifications
Respond to customer service requests
Send administrative information and updates
Provide technical support
Fulfill custom development requests

3.2 Service Improvement

Analyze usage patterns to improve our Services
Develop new features and tools
Optimize website performance
Conduct research and analysis
Test new functionalities

3.3 Marketing and Communications

With your consent, we may use your information to:

Send promotional emails about new tools
Notify you of special offers
Share updates about our
Services Send newsletters (with opt-out option)

3.4 Legal and Security Purposes

Comply with legal obligations
Enforce our Terms and Conditions
Detect and prevent fraud
Protect against security threats
Investigate potential violations
Defend legal claims

3.5 AI Model Improvement

IMPORTANT: We do NOT use your uploaded content or AI-generated outputs to train our AI models unless you explicitly opt-in to our improvement program. Any data used for improvement is anonymized and aggregated.

4. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on: Contractual Necessity:

To fulfill our contract with you when you purchase or use our Services Legitimate Interests: For business purposes that do not override your privacy rights, including:

Fraud prevention
Network and information security
Direct marketing (with opt-out rights)
Service improvements

Legal Obligations: To comply with laws and regulations

Consent: For optional processing activities like marketing emails and cookies

5. DATA SHARING AND DISCLOSURE

5.1 Service Providers

We share data with trusted third-party service providers who assist us in:

Payment processing (Stripe, PayPal)
Email services (for transactional emails)
Cloud hosting (AWS/Google Cloud)
Analytics (Google Analytics – anonymized)
Customer support tools

5.2 Business Transfers

If Aixpress is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or subpoenas
Government requests
Law enforcement investigations
To protect our rights and safety
To prevent illegal activities

5.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally for research, marketing, or other business purposes.

5.5 Your Consent

We will share your personal information with third parties when we have your consent to do so.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal data, including:

Encryption of data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security audits and penetration testing
Access controls and authentication requirements
Employee training on data protection
Incident response procedures
Regular backups and disaster recovery plans

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention Periods:

Account information: Duration of account plus 3 years
Transaction records: 7 years (for tax/legal purposes) Usage
analytics: 2 years Marketing data: Until consent withdrawn
User-generated content: 90 days after deletion request
Log files: 1 year

8. YOUR PRIVACY RIGHTS

8.1 General Rights

Depending on your location, you may have the following rights:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (“right to be forgotten”)
Restriction: Limit how we process your data Portability:
Receive your data in a portable format
Objection: Object to certain processing activities
Withdrawal of Consent: Withdraw previously given consent

8.2 California Privacy Rights (CCPA)

California residents have additional rights:
Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information
Right to equal service and price

We do NOT sell personal information.

8.3 European Privacy Rights (GDPR)

EEA residents have the right to:

Lodge a complaint with a supervisory authority
Withdraw consent at any time
Object to automated decision-making
Data portability

8.4 Exercising Your Rights

To exercise any of these rights, contact us at privacy@aixpress.com. We will respond within 30 days (45 days for complex requests).

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 Types of Cookies We Use

Essential Cookies: Required for basic site functionality

Session management
Security features
Load balancing

Analytics Cookies: Help us understand usage patterns

Google Analytics (anonymized IP)
Performance monitoring
Error tracking Preference

Cookies: Remember your settings

Language preferences
Display preferences
Account settings

Marketing Cookies: Used for advertising (with consent)

Retargeting pixels
Conversion tracking
Campaign effectiveness

9.2 Managing Cookies

You can control cookies through:

Browser settings
Our cookie consent banner
Third-party opt-out tools
Do Not Track signals (we honor DNT)

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure appropriate safeguards are in place for international transfers through:

Standard Contractual Clauses (EU)
Privacy Shield principles (where applicable)
Adequacy decisions
Your explicit consent

11. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you become aware that a child has provided us with personal data, please contact us immediately.

12. AI-SPECIFIC PRIVACY CONSIDERATIONS

12.1 Content Processing

When you use our AI tools:

Uploaded content is processed temporarily
We do not store your input files longer than necessary
Generated outputs belong to you
We do not use your content to train AI models without consent

12.2 Biometric Data

Some tools may process biometric data (e.g., face swapping):

We do not store biometric templates
Processing occurs in isolated environments
Data is deleted after processing
You must have rights to any biometric data you upload

12.3 AI Safety and Ethics

We log potential misuse for safety purposes
Illegal content detection (automated)
We may retain evidence of
Terms violations
Safety reports are anonymized when possible

13. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

14. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new
Privacy Policy on this page
Updating the “Last Updated” date
Sending email notification for material changes
Obtaining consent where required by law

15. DO NOT SELL MY INFORMATION

We do not sell, trade, or rent your personal information to third parties. We do not engage in the “sale” of personal information as defined under CCPA or similar laws.

16. PRIVACY POLICY FOR SPECIFIC JURISDICTIONS

16.1 Nevada Residents

Nevada residents may opt out of the sale of covered information. We do not sell covered information as defined by Nevada law.

16.2 Brazil Residents (LGPD)

Brazilian residents have rights under the General Data Protection Law, including access, correction, deletion, and portability of personal data.

16.3 UK Residents

UK residents have rights similar to GDPR under the UK Data Protection Act 2018.

17. AUTOMATED DECISION-MAKING

We do not use solely automated decision-making that produces legal or similarly significant effects on you. Any AI-based decisions include human oversight.

18. CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, contact us: General Inquiries: info@aixpress.com For the quickest response, please use email.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.